Your questions answered…

Our friendly Guest Services team is available to help you with anything during your stay.

You can get support from the Guest Services Team at our partner property, Hotel Challis Potts Point, a short 3 min walk away, who are available until 8pm daily. You can reach us via phone 7 days, 8am – 8pm.

Outside of these hours, guests will be required to contact our reservations team in advance to ensure after hours access is arranged for a smooth and easy check-in.

Our housekeeping department are on site daily and show enormous care in providing the best possible management of all property and room up-keep to ensure your environment is kept fresh, organised and well appointed.

Do you offer Group Discounts?
Do you offer Long Term Accommodation?
Is there a hospital nearby?
Restaurants, Bars & Shopping?
Public Transport?
Smoking?
Do you allow Pets?
Laundry Facilities?
Do you have cooking facilities?
Additional beds and travel cots?
Is there lift or elevator access?
WiFi
What forms of payment are accepted?
How do I get there?
What time is check-out from?
What time is Reception open from?
What time are you able to check-in from?
Can I book for tonight?
How can I become a member of The Jensen Club?
What is The Jensen Club?
Do you have washing machines and drying facilities on site?
What to do in the case of an emergency during my stay?
What is the best way from the airport to The Jensen Potts Point?
Am I provided with fresh towels and linen during my stay?
Do I get my own private bathroom?
Does my stay include breakfast?
Is there a minimum nights stay?
Am I able to store my luggage?
Is there on-site parking or parking available?
Terms and Conditions

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