Your questions answered…

Our friendly Guest Services team is available to help you with anything during your stay.

You can get support from the Guest Services Team at our partner property, Hotel Challis Potts Point, a short 3 min walk away, who are available until 6pm daily. You can reach us via phone 7 days, 9am – 6pm.

Outside of these hours, guests will be required to contact our reservations team in advance to ensure after hours access is arranged for a smooth and easy check-in.

Our housekeeping department are on site daily and show enormous care in providing the best possible management of all property and room up-keep to ensure your environment is kept fresh, organised and well appointed.

Do I need to be fully vaccinated against COVID19?


As of Monday 11th Oct 21, until further notice.
As we re-open NSW, persons aged 16 and over will only be permitted to enter our accommodation settings if they are fully vaccinated or have a medical exemption. Children under 16 will have to be accompanied by a fully vaccinated member of their household to enter.
There are several options to show proof of COVID-19 vaccination in which will need to be provided to staff upon checkin, or for those arriving after hours – prior to checkin. This may be provided in the form of a photo/ screen shot.

Once fully vaccinated (two doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:

  • COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.
  • An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
  • Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).
  • COVID-19 digital certificate can also be added to a Service NSW app and shared as part of a QR check-in. Visit for details.

For people without a Medicare card:

  • Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
  • Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.

For people without a smartphone or online access:

A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:If you have a medical reason for not receiving the COVID-19 vaccination, you will require one of the following:

  • NSW Health medical contraindication form completed by a registered medical practitioner.
  • Medical clearance notice issued by NSW Health.

Penalties may apply for making or presenting a fake form of proof of vaccination.
Please note for those guests whom are unable to attend their finalised reservation, standard terms and conditions will apply in conjunction with their purchased rate plan.

Do you offer Group Discounts?

Yes.  For  those travelling in a group requiring 3 or more rooms, our Event and Group Co-ordinator can arrange a group booking.

Contact our friendly Guest Services team to find out more and secure your attractive package rate tailored to your requirements.

Do you offer Long Term Accommodation?

Absolutely. In fact, we offer really competitive for such a convenient and central location.

The Jensen Potts Point is very popular both corporate guests and those who are looking for accommodation in Potts Point for an extended period of time. Whether a week, a month, or 6 months – we can accommodate all lengths of stay and are happy to negotiate with guests to find the best solution for them.

We encourage all longer stay enquiries to contact our friendly Guest Service Team for seasonal rates, and look forward to welcoming our new long-term guests to our buzzing neighbourhood.

For more information, please visit our page, and feel free to submit an application of interest.

Is there a hospital nearby?

There are two hospitals that are located within close proximity to The Jensen Potts Point. St Vincents Hospital, which is located at 390 Victoria Street, Darlinghurst and is 1.3km from The Jensen and St Luke’s Private Hospital which is located on Roslyn Street here in Potts Point and is roughly 700m away.

Restaurants, Bars & Shopping?

There are many great restaurants and bars located around Potts Point, some right next door to The Jensen! Often referred to as the “West Village” of Sydney, Potts Point is filled with eclectic and artisan boutiques, delicatessens, cafes and restaurants. Supermarkets Coles and Woolworths are also nearby.

Well-known dining precincts Lankelly Place, Macleay Street and Woolloomooloo Wharf are within easy walking distance.

Check out Our Neighbours page for our top recommendations.

Major city retail hubs can be reached by public transport in under 10 minutes or on foot in 15 minutes:

  • The Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction
  • David Jones Sydney
Public Transport?

There are both buses and trains located within close proximity of our front door.

You will find bus stops right outside on Macleay St taking you into the city, out to Bondi and the surrounding Eastern Sydney Suburbs. These busses run every 10-15 minutes daily.

Kings Cross Train Station is located a 10 minute walk from The Jensen Potts Point.  Simply walk out our front door, turn right and walk along Macleay Street.  You can catch frequent trains directly to the City or Bondi Junction.

Guests will need a Sydney Opal Card which will enable public transport payment for bus, train and ferry rides city wide. These can be purchased from all good news-agencies and convenience stores. Or you can use your debit card to tap on and off.


No, our property and rooms are all smoke/ vape-free in accordance with NSW Legislation.

A $250 fee will be charged to any guest who is found to be smoking in or around their room, balcony and any communal guest areas at The Jensen Potts Point.

The Jensen Potts Point reserves the right to request guests who we believe have been smoking to vacate the property.

Do you allow Pets?

No pets at all are allowed on the property.

We do allow service animals within the property for those guests who require them.

Please contact Guest Services to inform us of your requirements prior to checking in.

Laundry Facilities?

During COVID19, The Jensen Potts Point has suspended all in-house laundry services due to reduced Guest Services hours, affecting our ability to quickly and efficiently service guest washing requests.

For the fastest, and cheapest, laundry services, we suggest heading to Macleay St Dry Cleaners (2 doors to the left of The Jensen Potts Point on Macleay St) who will happily wash and dry 1 bag from $10.

They too have a same day service available.

For Guests wishing to do their own laundry, there is a fantastic well-serviced laundromat located 10 min walk away on Victoria St called ‘FOAM’. You will require gold coins to operate the machines, so make sure you get some change before you go.

Do you have cooking facilities?

We do not have any cooking facilities available here at The Jensen Potts Point, although all guest rooms do have small fridges and basins for their convenience. Kettles for hot water are also provided in all guest rooms.

Microwave and toaster access is provided 24/7 for all guests located in our communal tea bar, lower level.

Rest assured however, that you will find yourself in one of the best locations for food with plenty of choice for dining out.

Popular neighbourhood haunts such as a trusted local Fratelli Paradiso, The Apollo, Fei Jei and a variety of other eateries all are within a 5 minute walk of our front door. The majority of local restaurants also offer takeaway.

It should be noted that there is a Woolworths Supermarket only 5 minutes walk from your room, where you can stock up on snacks.

Additional beds and travel cots?

The Jensen Potts Point can accommodate additional baby cots in some room types.

Unfortunately, these are not available in our single stay rooms due to the space required in accommodating them. Cot requests incur a fee of $30, payable upon check-in. This helps us to cover the maintenance of the cot itself, and associated linens that may be required during the family’s stay.

Roll away beds or additional adult bedding are not available to any room type at The Jensen Potts Point. We do however encourage you to get in touch if you wish to enquire about accommodating additional guests, as we may be able to come up with a clever solution to help you.

Is there lift or elevator access?

There are no lifts or elevators located at this property, all three floors are accessed via the stairs.

Should guests need to be located on a lower level for ease of access or mobility issues, please contact our Guest Services directly to arrange this prior to your stay.


Yes, The Jensen Potts Point offers unlimited WiFi for all guests in-house.

Login details will be provided at check-in, and no additional charges are required to use this in-house service. Happy surfing!

Cancellation Policy

At The Jensen Potts Point we have various Cancellation Policies depending on the rate you make your reservation under.

Flexi/ Refundable and Membership Standard Room Rates

Full payment will be taken at the time of booking.
Cancellation is free of charge for guests until 2pm, 48 hours prior to check-in. A full refund or house credit is made available to cancellations outside of this time.
For cancellations inside 48 hours of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.

Non-Refundable Promotions and No Housekeeping Rate Types.

Non-Refundable bookings will be charged in full upon booking confirmation.
Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.

Non-Refundable Weekly + Monthly Saver Rate Types.

Non-Refundable weekly bookings will be charged in full upon booking confirmation.
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.

No Show Policy

Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.

New Year’s Eve

If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more

We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a 10% cancellation fee applies.
If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.

What forms of payment are accepted?

Here at The Jensen Potts Point we accept the following for payment:

  • AMEX
  • Mastercard
  • Visa
  • Cash
How do I get there?


The Jensen Potts Point can be found conveniently located at 71 Macleay Street, Potts Point.  It is easily accessible via car and public transport, with both bus stops and train station located nearby.


By Train: it takes approximately 30-45 minutes to reach us via train via the airport.  You can pre-purchase an Opal Card to Travel via Public Transport, these can been obtained at the station or at selected convenience stores. Or you can use pay wave on your debit card or phone – if you have an overseas debit/credit card, international transaction fees may apply.  Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross.  Macleay is a short 10 minute walk from the Kings Cross Train Station.

By Bus: There are buses that depart from the airport every 15-20 minutes.  Again, you will need an Opal Card or a debit/credit card with pay wave, or your phone.  Buses run directly into the city, where you can change for a direct bus to us in Potts Point.  Please follow the signs at the airport to get to the Bus Stop.

By Taxi/Uber/Hire Car: Catching a Taxi, using an Uber or driving yourself in a Hire Car will take you approximately about 30-45 minutes, depending on traffic.  For Taxis, follow the signs through the airport that will direct you to the Taxi Rank located at the front of all terminals.  For Uber you can, arrange with your driver to meet you at the dedicated priority pick-up area.  For Hire Cars you will find signs to direct you to where you need to collect your car from, from here you are able to follow the road signs that will direct you out of the airport and into the city!

What time is check-out from?

Check-out time is at 10.00am, unless you have booked directly with us or are a Jensen Member, whereby we do offer a complimentary extended check-out time of 12.00pm.

Please note that extended check-out times must be arranged prior to your departure day.


What time is Reception open from?

Guest Services are available daily 9am – 4pm, 7 days a week.

You can also get support from the Guest Services team at our partner property, Hotel Challis Potts Point, 3 min walk from our guest house, who are open until 6pm daily. Alternatively we can be contacted via phone during this time for any enquiries or requests.

For all arrivals, we re-confirm all reservations 24 hours prior to check the anticipated arrival time of guests to ensure a smooth and easy check in process. The Jensen Potts Point offers a very easy self checkin procedure for those whom wish to arrive after Guest Service hours. This is distributed only on the day of arrival with the provision of further identification details.

Our property does have 24/7 support available after 6pm in the event of an emergency and relevant details of this are provided upon arrival to all guests.

What time are you able to check-in from?

Our standard check-in time is from 2.00pm.

The Jensen Potts Point reconfirm all reservations 24 hours prior to arrival to confirm proposed arrival details. As we are often managing guest services off-site, arrival details are sent out on the day to all guests for a very simply self checkin upon arrival to our property.

All rooms are guaranteed ready for a 2pm arrival.

Should your room be ready prior to this we will do our best to accommodate an earlier check-in for you, or alternatively can happily arrange the storage of your luggage until your room is ready.

Please note that all Jensen Club Members will receive priority check-in.

Can I book for tonight?

Yes, subject to availability.

All bookings can be made for the same day up until 1.00pm, so we can ensure we have time to prepare your room and facilities.

You can do this via our website, email or phone directly (02) 9368 0660.

How can I become a member of The Jensen Club?

You can do this by claiming our exclusive booking discount online when booking accommodation directly with The Jensen Potts Point – please make your way to our home page and click ‘CLAIM PROMO CODE’.

Use your code when booking direct to access all the benefits made eligible for a Jensen member, including cheaper nightly rates!

Alternatively, you can arrange this by contacting our Guest Services team directly and making mention of this exclusive loyalty program.

What is The Jensen Club?

The Jensen Club is a membership program offered to those guests booking direct or who stay with us on a frequent basis.

Chat to our Guest Services Team today to find out how you can claim your code, alternatively jump onto our home page and click ‘CLAIM YOUR CODE’ to join the exclusive ‘Jensen Club’.

Do you have washing machines and drying facilities on site?

Here at The Jensen Potts Point we do not have any washing machines or drying faculties on-site

However, we have collaborated with a local Potts Point Laundry to offer a wash-bag service. We provide branded wash bags in house and can arrange for a same day VIP wash service (fee).

Be sure to check in with our Guest Services Team to find out about our Laundry and Dry Cleaning deals, so you can make sure you are always looking your best during your stay with us!

What to do in the case of an emergency during my stay?

There are Emergency Evacuation Diagrams located on the back of all guest room doors.

In the event that there should be an emergency during you stay, please follow thediagram to the nearest emergency meeting point (Macleay Street) and await further instruction from the Guest Services team or after-hours caretaker.

What is the best way from the airport to The Jensen Potts Point?

The best way to get from the airport to The Jensen Potts Point is via Taxi or Uber. This is usually the quickest way to reach us but travel times can be longer during peak traffic

Alternatively, you can take the train from the airport, changing trains at Central Station to travel to Kings Cross Station. It is then a short stroll down to Macleay Street.

Shuttle buses can be arranged by our Guest Services team prior to arrival, as well for collection from our door step to the airport (from $16AUD per person, one way).

To find out more please check out the ‘How do I get there?’ section of the FAQ’s page or call our helpful Guest Services Team for shuttle bookings!

Am I provided with fresh towels and linen during my stay?

Housekeeping takes place every 2nd day of your stay to ensure your room remains clean and comfortable for the duration of your stay.

Guests staying longer than 4 nights will have a full linen change, and thereafter additional linen changes relative to their length of stay. Weekly or extended stay guests will be provided one full linen refresh and room manicure per week.

In addition to this, you can rest assured that our friendly Guest Services team are available daily by phone to ensure the provision of fresh linen and additional amenities as often as you need (may incur an additional fee).

Our Guest Services and Housekeeping teams members pass through the guesthouse to ensure thorough sanitisation and cleaning is being carried out regularly in all communal spaces.

Our weekly and monthly long stay guests are required to maintain a high standard of cleanliness in their room and communal facilities.

Guests whom have purchased a ‘No Fuss Housekeeping’ promotional rate and opted for no housekeeping will only have a regular rubbish collection included in their housekeep. Additional housekeeping items are available for purchase on request.

Do I get my own private bathroom?

No, all bathrooms are found externally to your room. Your allocated bathroom is well-appointed and maintained, and usually found next-door or just across the hallway from your room. We ensure that bathrooms are strictly allocated, with max 2 to 3 guests sharing wherever possible.

Each spacious bathroom contains a shower, toilet, @twogoodco amenities, towel basket and is lockable to ensure your privacy.

Regular cleanliness checks, commercial-grade sanitisation and housekeeping ensure that bathroom facilities are always maintained to a high level.

We pride ourselves on very positive feedback from guests regarding the quality of bathroom facilities and our in-house practices for managing hygiene and cleanliness of communal facilities.

Discrete towel baskets may be used to dispose of soiled linen, and each washroom is provided with hand sanitiser for further safety and precaution.

Does my stay include breakfast?

You can  order a La Bomba breakfast box and get it delivered to your room! Use the QR code found on the compendium for an exclusive discount. Ask our friendly Guest Service staff if you have any questions.

Alternatively, there are many amazing cafes and dining options that surround us here at The Jensen Potts Point.

Should you wish to purchase and keep your own breakfast snacks, you can store them in the small fridge in your room. A major supermarket ‘Woolworths Potts Point’ is also conveniently located less than 5 minutes walk away.

Guest rooms each include boutique tea and coffee brewing supplies and a kettle, along with a wash basin. There is also a small communal kitchenette with toaster and microwave available for guest use 24 hours a day, located on our lower level.

Do I have to have Housekeeping?

Not if you don’t want it!

At The Jensen Potts Point we currently have a reduced in-room housekeeping schedule in light of COVID19.

This is to simply minimise the frequency of staff accessing multiple rooms..

Housekeeping will be provided at a minimum once weekly, with regular checks made by our Guest Services team for additional amenities or fresh linens required.

If you do not wish to have housekeeping, please let our friendly Guest Services team know.

Fresh linen is provided to all long stay reservations (4+ days) once per week. Additional requests may incur an additional fee.

Is there a minimum nights stay?

There is no minimum or maximum number of nights for booking a stay with us here at The Jensen Potts Point.

Whether you want to stay for 1 night or 12, we welcome all reservations for any duration of stay.

Am I able to store my luggage?

You are more than welcome to store your luggage with us at The Jensen Potts Point!

Should you arrive prior to the standard 2.00pm check-in time and your room is not yet available, we will happily arrange the storage of your luggage until you return later to check-in.

If you need to store your luggage after checking out before you continue with your journey, you can also leave your bags with us and return later in the day to collect them.

All luggage storage must be collected no later than 3.30pm, otherwise you may not be able to collect it that same day.

Please note that in light of reduced Guest Services hours, we ask that any luggage storage requests are made in advance, so we can do our best to facilitate the storage of your items safely with staff/caretakers on hand.

Is there on-site parking or parking available?

We do not have on-site parking here at The Jensen, however street parking is available infant of the building and on the surrounding streets.

There is off-site parking available via the Wilson’s Kings Cross Parking Station on Ward Avenue, just a 7 minute walk to us here at The Jensen.  We can offer our in-house guests for a special discounted rate of $25.00 for 24 hours.  Please note that this parking arrangement does note allow you to take your car in and out of the parking station, as the ticket is a one-time entry and exit only that is valid for a 24-hour period.  It is important that you collect and pay for your ticket at reception prior to going to your car should you wish to take advantage of this deal.

Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE.

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