Your questions answered…

Our friendly Guest Services team is here to help you with anything during your stay 8am – 7pm daily.

Outside of these hours, guests will be required to contact our reservations team in advance to ensure after hours access is arranged for a smooth and easy check-in.

Our housekeeping department are on site daily and show enormous care in providing the best possible management of all property and room up-keep to ensure your environment is kept fresh, organised and well appointed.

Do you offer Group Discounts?

Yes.  For  those who want to stay and are travelling in a group that require 3 or more rooms our Event and Group Co-ordinator would love to help.

Contact our friendly Guest Services team to find out more and secure your individual package rate making a stay at The Jensen Potts Point even more attractive!


Do you offer Long Term Accommodation?

Yes. The Jensen Potts Point has a terrific following of both Corporate guests and those who are looking to pass through Potts Point for an extended period of time.

Contact our friendly Guest Service Team to find out this seasons rates, and we look forward to welcoming long term guests to our buzzing neighbourhood.

Your biggest problem may be that you don’t want to leave…!


Is there a hospital nearby?

There are two hospitals that are located within close proximity to The Jensen Potts Point, the first being St Vincents Hospital which is located at 390 Victoria Street, Darlinghurst and is 1.3km from Macleay Lodge.  Secondly, St Luke’s Private Hospital which is located on Roslyn Street here in Potts Point and is roughly 700m away.

 


Restaurants, Bars & Shopping?

There are many great restaurants and bars located around Potts Point, some located right next door to The Jensen!  Check out Our Neighbours page for our top recommendations.

Large supermarket’s Coles and Woolworths are both located within convenient walking distance.

Well known dining precincts Lankelly Place, Macleay Street and Wooloomooloo Warf are each found within walking distance along with many other shopping locations located nearby, such as:

  • The Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction
  • David Jones Sydney

Public Transport?

There are both buses and trains that are located within close proximity of our front door.

Bus stops can be located right outside on Macleay St taking you into the city, out to Bondi and the surrounding Eastern Sydney Suburbs. These busses run every 10-15 minutes daily.

The Kings Cross Train Station is located a 10 minute walk from The Jensen Potts Point.  Simply walk out our front door, turn right and walk along Macleay St, trying not to get side tracked by all the amazing sights along the way.  You will be able to catch trains directly to the City or Bondi Junction. Trains run frequently daily.

Guests will need a Sydney Opal Card which will enable public transport payment for bus, train and ferry rides city wide. These can be purchased from all good news-agencies and convenience stores.


Smoking?

No, our property and rooms are all smoke/ vape-free in accordance with NSW Legislation. Please leave your fine cigars at the door!

$250 fees will be charged to any guest who is found to be smoking in or around their room, balcony and any communal guest areas at The Jensen Potts Point.


Do you allow Pets?

No pets at all are allowed on the property.

We do allow service animals within the property for those guests who require them.

Please contact Guest Services to inform us of your requirements prior to checking in.


Laundry Facilities?

The Jensen Potts Point has proudly partnered with a local Potts Point laundromat to bring guests a terrific solution to all their laundry and dry cleaning needs!

Daily wash and dry bags are located in each guest room enabling orders to be returned same day if brought to Guest Services prior to 9am (fee).

Dry Cleaning can also be arranged with urgency, please see Guest Services between 8am – 9am for the quickest turn around possible.

It should be noted that The Jensen Potts Point do not take any responsibility for those items provided for such service during their stay. Whilst we do our upmost best to ensure all items are returned in the best possible condition, guests should be aware of these risks when out-sourcing laundry services.


Do you have cooking facilities?

We do not have any cooking facilities available here at The Jensen Potts Point, although all guest rooms do have small fridges and basins for their convenience. Kettle’s for hot water are also provided in all guest rooms.

Rest assured however, that you will find yourself in one of the best locations for food being neighboured by two amazing restaurants in Cho Cho San and Monopole. Other popular neighbourhood haunts is the authentic and always trusted local Fratelli Paradiso, The Apollo, Fei Jei and a variety of other eateries all within a 5 minute walk of our front door!

It should be noted there too is a Woolworths Supermarket no more than a 5 minute walk from your room to collect any snacks that will get you by.


Additional beds and travel cots?

The Jensen Potts Point can accommodate additional baby cots in some room types.

Unfortunately these are not possible within our single stay rooms due to the space required in accommodating them. Cot requests incur a fee of $25, payable upon checkin once per stay. This helps us to cover the maintenance of the cot itself, and associated linens that may be required during the family’s stay.

Roll away beds or additional adult bedding is not made available to any room type at The Jensen Potts Point. We do however encourage any enquiry as we may have some clever ideas on how we can accommodate your requests.


Is there lift or elevator access?

There are no lifts or elevators located at this property, with access to all of our three floors can be gained via the stairs.

Should guests need to be located on a lower level for ease of access or mobility issues please contact our Guest Services directly to arrange this prior to your stay.

 


WIFI

There is free unlimited WIFI to all of our guest who stay in-house here with us at The Jensen.  Please see Guest Services for the details.


Housekeeping and Daily Service of the Rooms

Daily Housekeeping is provided to all guests during their stay here with us at The Jensen.  Full linen changes are available to those guests who stay 4 nights or more.

Discounts may be applied when purchasing No Housekeeping Rates.


Cancellation Policy

At The Jensen Potts Point we have various Cancellation Policies depending on the rate you choose to book.

FLEXIBLE: Should you choose to book the Best Available Rate, cancellation is free of charge up until 2.00pm, 48 hours prior to your arrival date.  For any booking changes, including date changes and/or a full cancellation of the reservation made within that 48 hour time period will incur a charge equivalent to the value of the first night booked.  Any booking changes that are requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

NON-REFUNDABLE: If you  have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking.  All booking changes, including the changing of dates are not allowed on this rate type.  Non-refundable bookings are charged in full upon confirmation of the reservation.

NO-SHOW POLICY: Should a guest fail to arrive for the reservation on the booked check-in date it will be treated as a no-show, with the remainder of the booking being cancelled.  If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking.  If booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: All bookings that are made on the Best Available Rate that need to make booking changes are subjected to availability and any charges that may apply.  Should a date change be possible, the originally reserved nightly rate may be subjected to change and a higher rate may apply.

For bookings that are made on any non-refundable or promotional rates we do not allow and booking changes or amendments.

NEW YEARS EVE BOOKINGS: Should any nights fall between the 30th of December and the 1st of January your booking will be required to be paid in full on confirmation and is non-refundable.  All bookings that fall during this period by default have a non-refundable policy, however should this be unclear, this clause would supersede others.  Booking changes, amendments or cancellations are strictly not allowed.


What forms of payment are accepted?

Here at The Jensen Potts Point we accept the following for payment:

  • AMEX
  • Mastercard
  • Visa
  • Cash

How do I get there?

REACHING US IN GENERAL:

Whether bussing, flying or driving, The Jensen Potts Point can be found conveniently located at 71 Macleay Street.  It is easily accessible via car and public transport, with both bus stops and train station located a stones throw away.

GETTING HERE FROM THE AIRPORT:

By Train: it takes approximately 30-45 minutes to reach us via train via the airport.  You will need to pre-purchase an Opal Card to Tavel via Public Transport, these can been obtained at the station or at selected convenience stores.  Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross.  Macleay is a short 10 minute walk from the Kings Cross Train Station.

By Bus: There are buses that do depart from the airport every 15-20 minutes.  Again, you will need an Opal Card or pre-purchased Bus Ticket in order to ride.  Buses run directly into the city where you can then switch for a direct bus to us in Potts Point.  Please follow the signs at the airport to get to the Bus Stop.

By Taxi/Uber/Hire Car: Catching a Taxi, using an Uber or driving yourself in a Hire Car will take you approximately about 30-45 minutes, depending on traffic, to reach us here at The Jensen.  For Taxi’s your able to follow the signs through the airport that will direct you to the Taxi Rank located at the front of all terminals.  For Uber you can arrange with your driver to meet you at the dedicated priority pick-up area.  For Hire Cars you will find signs to direct you to where you need to collect your car from, from here you are able to follow the road signs that will direct you out of the airport and into the city!


What time is check-out from?

Check-out time is at 10.00am unless you have booked directly with us or are a Jensen Member where by we do offer a complimentary extended check-out time of 12.00pm.

Please note that extended check-out times must be arranged prior to your departure day.

 


What time is Reception open from?

Our Reception hours are from 8.00am until 7.00pm, 7 days a week.  Our friendly Guest Services Team will be here to great you, assist and answer any questions that you may have during this time.

Should you be arriving aft-hours please contact us directly to find out about our after-hour arrival instructions.


What time are you able to check-in from?

Our standard check-in time is from 2.00pm.

Jensen’s friendly Guest Services Team will be here to meet you from 8.00am and will ensure that your room is ready for a standard 2.00pm check-in.  Should your room be ready prior to this we will do our best to accommodate an earlier check-in for you, or alternatively we will happily arrange the storage of your luggage until your room is ready.

Should your estimated check-in time differ from the standard, please contact us directly to inform of your arrival time.

Please note that all Jensen Club Members will receive priority check-in.


Can I book for tonight?

Yes of course! We except all same day bookings up until 6.00pm that evening should you wish to book in, call or walk in to reserve a room for the evening.


How can I become a member of The Jensen Club?

You can claim this code on our site – please make your way to our home page and click ‘CLAIM PROMO CODE’.

Use your code when booking direct to access all the benefits made eligible for a Jensen member including cheaper nightly rates!

For those who frequently stay with us, please be sure to call up to make your next booking and ask our friendly Guest Services team for your Promotional Code to use for your future bookings.


What is The Jensen Club?

The Jensen Club is a membership program offered to those guests booking direct or who stay with us on a frequent basis. Chat to our Guest Services Team today to find out how you can claim your code, alternatively jump onto our home page and click ‘CLAIM YOUR CODE’ to enter the secret world of ‘The Jensen Club’.


Do you have washing machines and drying facilities on site?

Here at The Jensen Potts Point we do not have any washing machines or drying faculties.

However, we have teamed with our friends at a local Potts Point Laundry and provide branded wash bags in house where we can facilitate same day VIP wash and return (fee)!

Be sure to check in with our Guest Services Team to find out about our Laundry and Dry Cleaning deals, as well how you can keep looking sharp with a stay at The Jensen Potts Point!


What to do in the case of an emergency during my stay?

There are Emergency Evacuation Diagrams located on the back of all guest rooms.

In the event that there should be an emergency during you stay please follow this diagram to the nearest emergency meeting point (Macleay Street) and await further instruction from the Guest Services team or after-hours caretaker.


What is the best way from the airport to The Jensen Potts Point?

The best way to get from the airport to The Jensen Potts Point is via Taxi/ Uber as this will see you arrive safely the front door step, although depending on the time of day you may see yourself hit traffic.

An alternative to this would be to jump on the train from the airport to Kings Cross Station and take the short stroll down buzzing Macleay street to us.

Shuttle buses can be arranged by our Guest Services team prior to arrival, as well for collection from our door step to the airport (from $16AUD per person, one way).

To find out more please check out the ‘How do I get there?’ section of the FAQ’s page or call our helpful Guest Services Team for shuttle bookings!

 


Am I provided with fresh towels and linen during my stay?

During your stay you are provided with fresh towels should you require them at any stage. Housekeeping does service all rooms daily.

Fresh linen is provided for those bookings with a duration of more than 4 nights. If at any stage guests do have additional towel or linen requirements we encourage them to ask our helpful Guest Services team who will see to it immediately. Do note, additional towels and linen may attract additional fees.


What does Shared Bathroom mean?

Shared Bathroom means that the bathrooms located on each floor are used by all guests staying on that floor at any given time. The Jensen Potts Point claim this as a concept accommodation, where we have the ability to keep prices affordable through the minimal footprint we have in house. There are plenty, never met with a waiting line… with each bathroom being shared between 2-3 rooms when at capacity.

There are over 7 communal bathrooms, each an individual room with Shower, Toilet, Two Good Co Amenities and ample room to get yourself ready for a day out. We pride ourselves on the state of which our bathrooms are maintained by our housekeeping team who service these facilities twice daily.

 


Does my stay include breakfast?

We do not offer or provide breakfast here but rest assured that with the amazing cafes and dining options that surround us here at The Jensen Potts Point you will want to head out and try what these fantastic places have to offer!

Should you wish to purchase and keep your own breakfast snacks, you are more than welcome to use the small fridge located within your room to do so. A major supermarket ‘Woolworths Potts Point’ is no further than a 5 min walk from our door stop.

Guest rooms each include boutique tea and coffee brewing supplies and a kettle, along with a basin in each room for your convenience.


Do I have to have Housekeeping?

Not if you don’t want it!

At The Jensen Potts Point we do offer a Daily Housekeeping services, however, should you not want it or you feel it is not needed please let our friendly Guest Services team know.

Daily housekeeping takes place between 10am and 2pm daily.


Do you have minimum night stays?

There are no minimum or maximum stays in which you can join us here at The Jensen Potts Point.

Whether you want to stay for a night or 12, we welcome all reservations of any duration of stay.


Am I able to store my luggage?

More than welcome to storage your luggage with us at The Jensen Potts Point!

Should you arrive prior to the standard 2.00pm check-in time and your room is not yet available, we will happily arrange the storage of your luggage until you return later to check-in.

If leaving after your check-out time and not wanting to lug your bags around with you we are more than happy to store them for you whilst you explore the city before departing off home via plane, train or automobile.

All luggage storage must be collected no later than 6.30pm otherwise may run the risk of being unable to collect it that same day.


Is there on-site parking or parking available?

We do not have on-site parking here at The Jensen, however, there is on-street parking out the front as well as in surrounding streets that you are more than welcome to use.

There is off-site parking available via the Wilson’s Kings Cross Parking Station on Ward Avenue, being just a 7 minute walk to us here at The Jensen.  This we can offer to our in-house guests for a special discounted rate of $25.00.  Please note that this parking arrangement does note allow you to take your car in and out of the station throughout the day as the ticket is a one-time entry and exit only that is valid for a 24 hour period.  It is important that you collect and pay for your ticket at reception prior to going to your car should you wish to take advantage of this deal.


For further information regarding our Terms and Conditions, please CLICK HERE.

Didn’t see the answer you were looking for?

Please fill the form below and one of our friendly members of the team will be in touch shortly!