Your questions answered…

Our friendly Guest Services team is here to help you with anything during your stay from 8am daily.

Outside of these hours, guests will be required to contact our reservations team in advance to ensure after hours access is arranged for a smooth and easy check-in.

Our housekeeping department are on site daily and show enormous care in providing the best possible management of all property and room up-keep to ensure your environment is kept fresh, organised and well appointed.

Do you offer Group Discounts?

Yes.  For  those who want to stay and are travelling in a group that require 3 or more rooms our Event and Group Co-ordinator would love to help.

Contact our friendly Guest Services team to find out more and secure your individual package rate making a stay at The Jensen Potts Point even more attractive!

Do you offer Long Term Accommodation?

Absolutely. In fact, this is where our rates really are competitive for such an accessible location.

The Jensen Potts Point has a terrific following of both Corporate guests and those who are looking to pass through Potts Point for an extended period of time. Be it a week, a month, or 6 months – we can accommodate for all lengths of stay and are happy to negotiate with guests to find their best solution.

We encourage all longer stay enquiries contact our friendly Guest Service Team to find out seasonal rates, and look forward to welcoming long term guests to our buzzing neighbourhood.

For more information please visit our page, and feel free to submit an application of interest. Your biggest problem may be that you don’t want to leave!

Is there a hospital nearby?

There are two hospitals that are located within close proximity to The Jensen Potts Point, the first being St Vincents Hospital which is located at 390 Victoria Street, Darlinghurst and is 1.3km from Macleay Lodge.  Secondly, St Luke’s Private Hospital which is located on Roslyn Street here in Potts Point and is roughly 700m away.

 

Restaurants, Bars & Shopping?

There are many great restaurants and bars located around Potts Point, some located right next door to The Jensen!

Check out Our Neighbours page for our top recommendations.

Large supermarket’s Coles and Woolworths are both located within convenient walking distance.

Well known dining precincts Lankelly Place, Macleay Street and Wooloomooloo Warf are each found within walking distance along with many other shopping locations located nearby, such as:

  • The Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction
  • David Jones Sydney

*PLEASE NOTE: It should be noted that during COVID19 lockdown and regulations, trading hours may differ and some establishments offering reduced service and/or take away initiatives. We encourage you to check out all establishments and their trading terms prior to making the journey. 

Public Transport?

There are both buses and trains that are located within close proximity of our front door.

Bus stops can be located right outside on Macleay St taking you into the city, out to Bondi and the surrounding Eastern Sydney Suburbs. These busses run every 10-15 minutes daily.

The Kings Cross Train Station is located a 10 minute walk from The Jensen Potts Point.  Simply walk out our front door, turn right and walk along Macleay St, trying not to get side tracked by all the amazing sights along the way.  You will be able to catch trains directly to the City or Bondi Junction. Trains run frequently daily.

Guests will need a Sydney Opal Card which will enable public transport payment for bus, train and ferry rides city wide. These can be purchased from all good news-agencies and convenience stores.

Smoking?

No, our property and rooms are all smoke/ vape-free in accordance with NSW Legislation. Please leave your fine cigars at the door!

$250 fees will be charged to any guest who is found to be smoking in or around their room, balcony and any communal guest areas at The Jensen Potts Point.

The Jensen Potts Point reserves the right to request guests depart the property whom we believe are smoking.

Do you allow Pets?

No pets at all are allowed on the property.

We do allow service animals within the property for those guests who require them.

Please contact Guest Services to inform us of your requirements prior to checking in.

Laundry Facilities?

During COVID19, The Jensen Potts Point has suspended all in house laundry services due to reduced Guest Services hours and the availability to quickly and efficiently service guest washing requests.

For the fastest, and cheapest, laundry services we suggest heading to Macleay St Dry Cleaners (2 doors to the left of The Jensen Potts Point on Macleay St) who will happily wash and dry 1 bag from $10.

They too have a same day service available.

For Guests wishing to do their own laundry, there is a cool and well serviced laundry mat located 10 min walk on Victoria St called ‘FOAM’. You will require gold coins so suggest you arrange these prior to your visit.

Do you have cooking facilities?

We do not have any cooking facilities available here at The Jensen Potts Point, although all guest rooms do have small fridges and basins for their convenience. Kettle’s for hot water are also provided in all guest rooms.

Microwave and toaster access is provided 24/7 for all guests located on our communal tea bar, lower level.

Rest assured however, that you will find yourself in one of the best locations for food with plenty of interesting ventures and local initiatives available during COVID19.

Popular neighbourhood haunts such as a trusted local Fratelli Paradiso, The Apollo, Fei Jei and a variety of other eateries all are within a 5 minute walk of our front door and offering interesting take away options.

It should be noted there too is a Woolworths Supermarket no more than a 5 minute walk from your room to collect any snacks that will get you by.

Additional beds and travel cots?

The Jensen Potts Point can accommodate additional baby cots in some room types.

Unfortunately these are not possible within our single stay rooms due to the space required in accommodating them. Cot requests incur a fee of $30, payable upon checkin once per stay. This helps us to cover the maintenance of the cot itself, and associated linens that may be required during the family’s stay.

Roll away beds or additional adult bedding is not made available to any room type at The Jensen Potts Point. We do however encourage any enquiry as we may have some clever ideas on how we can accommodate your requests.

Is there lift or elevator access?

There are no lifts or elevators located at this property, with access to all of our three floors can be gained via the stairs.

Should guests need to be located on a lower level for ease of access or mobility issues please contact our Guest Services directly to arrange this prior to your stay.

 

WIFI

Yes, The Jensen Potts Point offers unlimited wifi for all guests in house.

Login details will be provided at checkin, and no additional charges are required to use this in house service. Happy surfing!

 

Housekeeping and Service of Rooms

In light of the most recent COVID19 outbreak, The Jensen Potts Point has reviewed our daily housekeeping schedule in reducing the frequency in which staff and additional parties may need to enter and exit guest rooms.

You can rest assured that our friendly Guest Services team are available and on call daily, and working hard to ensure all communal areas are sanitised often.

They too are on call to ensure the provision of fresh linen and additional amenities, regularly checking on all in house guests throughout the week.

If your stay exceeds 4 nights a full linen change is provided during your time with us.

Weekly and Monthly stay long-term guests benefit from hugely reduced rates of stay and with this, are asked to ensure regular up keep of their room and facilities.

The Jensen Potts Point will continue to monitor and review the current circumstance in NSW and follow strict advice from Government Health regulations to ensure we continue to provide a seamless service with the safest of practices in mind.

Cancellation Policy

At The Jensen Potts Point we have various Cancellation Policies depending on the rate you choose to book.

Refundable Standard Room Rates 

You will be charged the nightly rate for reservations which are cancelled within 48 hours. 

Cancellation is free of charge for guests until 2pm, 48 hours prior.

Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm will be charged the nightly rate. 

Any booking modifications requested after check-in must occur at least 48 hours prior to the change taking place to avoid any charges.

Payment will be taken upon check-in.

Non-Refundable, Jensen Club Membership and No Housekeeping Rate Types. 

If you have booked a Non-Refundable Rate Type, any cancellation will incur the full cost of the booking, unless it is cancelled within 24 hours after the booking is made.

Full payment will be taken at the time of booking.

Booking modifications, including date changes are not allowed.

Non-Refundable bookings will be charged in full upon booking confirmation.

No Show Policy

Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled.

If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 24 hours of cancellation.

If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on a refundable rate type booking changes are subject to availability and any applicable charges.

If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply. The difference between fares may be required in confirming such changes. 

For bookings made on any of the Non-Refundable Rate Types, booking modifications are not allowed.

New Year’s Eve

If any night falls between 30 December and 4 January (inclusive) your booking is fully pre-paid and non-refundable.

Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more 

We require a 25% deposit at the time of the booking to hold the rooms. This will be taken at time of booking confirmation. 

A further 50% is required 30 days prior to arrival. 

The balance of 25% is payable 7 days prior to arrival.

If the booking is cancelled after the first payment and before the 2nd payment a $200 cancellation fee applies.

If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.

After the final payment is made there are to be no changes or refunds.

We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependant and in line with cancellation terms. 

What forms of payment are accepted?

Here at The Jensen Potts Point we accept the following for payment:

  • AMEX
  • Mastercard
  • Visa
  • Cash
How do I get there?

REACHING US IN GENERAL:

Whether bussing, flying or driving, The Jensen Potts Point can be found conveniently located at 71 Macleay Street.  It is easily accessible via car and public transport, with both bus stops and train station located a stones throw away.

GETTING HERE FROM THE AIRPORT:

By Train: it takes approximately 30-45 minutes to reach us via train via the airport.  You will need to pre-purchase an Opal Card to Tavel via Public Transport, these can been obtained at the station or at selected convenience stores.  Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross.  Macleay is a short 10 minute walk from the Kings Cross Train Station.

By Bus: There are buses that do depart from the airport every 15-20 minutes.  Again, you will need an Opal Card or pre-purchased Bus Ticket in order to ride.  Buses run directly into the city where you can then switch for a direct bus to us in Potts Point.  Please follow the signs at the airport to get to the Bus Stop.

By Taxi/Uber/Hire Car: Catching a Taxi, using an Uber or driving yourself in a Hire Car will take you approximately about 30-45 minutes, depending on traffic, to reach us here at The Jensen.  For Taxi’s your able to follow the signs through the airport that will direct you to the Taxi Rank located at the front of all terminals.  For Uber you can arrange with your driver to meet you at the dedicated priority pick-up area.  For Hire Cars you will find signs to direct you to where you need to collect your car from, from here you are able to follow the road signs that will direct you out of the airport and into the city!

What time is check-out from?

Check-out time is at 10.00am unless you have booked directly with us or are a Jensen Member where by we do offer a complimentary extended check-out time of 12.00pm.

Please note that extended check-out times must be arranged prior to your departure day.

 

What time is Reception open from?

During COVID19, The Jensen Potts Point has reviewed our on site Guest Service hours.

Guest Services can be found at reception daily 8am – 4pm.

For all arrivals, we re-confirm all reservations 24 hours prior to check the anticipated arrival time of guests to ensure a smooth and easy check in process. The Jensen Potts Point offers a very easy self checkin procedure for those whom wish to arrive after Guest Service hours. This is distributed only on the day of arrival with the provision of further identification details.

Our property does have 24/7 support available in the event of an emergency and relevant details of this are provided upon arrival to all guests.

What time are you able to check-in from?

Our standard check-in time is from 2.00pm.

The Jensen Potts Point reconfirm all reservations 24 hours prior to arrival to confirm proposed arrival details. As we are often managing guest services off-site, arrival details are sent out on the day to all guests for a very simply self checkin upon arrival to our property.

All rooms are guaranteed ready for a 2pm arrival.

Should your room be ready prior to this we will do our best to accommodate an earlier check-in for you, or alternatively can happily arrange the storage of your luggage until your room is ready.

Please note that all Jensen Club Members will receive priority check-in.

Can I book for tonight?

Yes, subject to availability.

All bookings can be made for the same day up until 1.00pm so we can ensure we have time to prepare your room and facilities.

You can do this via our website, email or phone directly (02) 9368 0660.

How can I become a member of The Jensen Club?

You can claim this code on our site – please make your way to our home page and click ‘CLAIM PROMO CODE’.

Use your code when booking direct to access all the benefits made eligible for a Jensen member including cheaper nightly rates!

For those who frequently stay with us, please be sure to call up to make your next booking and ask our friendly Guest Services team for your Promotional Code to use for your future bookings.

What is The Jensen Club?

The Jensen Club is a membership program offered to those guests booking direct or who stay with us on a frequent basis. Chat to our Guest Services Team today to find out how you can claim your code, alternatively jump onto our home page and click ‘CLAIM YOUR CODE’ to enter the secret world of ‘The Jensen Club’.

Do you have washing machines and drying facilities on site?

Here at The Jensen Potts Point we do not have any washing machines or drying faculties.

However, we have teamed with our friends at a local Potts Point Laundry and provide branded wash bags in house where we can facilitate same day VIP wash and return (fee)!

Be sure to check in with our Guest Services Team to find out about our Laundry and Dry Cleaning deals, as well how you can keep looking sharp with a stay at The Jensen Potts Point!

What to do in the case of an emergency during my stay?

There are Emergency Evacuation Diagrams located on the back of all guest rooms.

In the event that there should be an emergency during you stay please follow this diagram to the nearest emergency meeting point (Macleay Street) and await further instruction from the Guest Services team or after-hours caretaker.

What is the best way from the airport to The Jensen Potts Point?

The best way to get from the airport to The Jensen Potts Point is via Taxi/ Uber as this will see you arrive safely the front door step, although depending on the time of day you may see yourself hit traffic.

An alternative to this would be to jump on the train from the airport to Kings Cross Station and take the short stroll down buzzing Macleay street to us.

Shuttle buses can be arranged by our Guest Services team prior to arrival, as well for collection from our door step to the airport (from $16AUD per person, one way).

To find out more please check out the ‘How do I get there?’ section of the FAQ’s page or call our helpful Guest Services Team for shuttle bookings!

 

Am I provided with fresh towels and linen during my stay?

In light of the most recent COVID19 outbreak, The Jensen Potts Point has reviewed our daily housekeeping schedule in reducing the frequency in which staff and additional parties may need to enter and exit guest rooms.

You can rest assured that our friendly Guest Services team are available daily by phone to ensure the provision of fresh linen and additional amenities as often as you need.

Guest Services and Housekeeping team members often pass through The Jensen to ensure thorough sanitisation and housekeeping chores are regularly managed in all communal spaces, as well to simply touch base if you require anything more during your time with us.

Weekly and Monthly stay long-term guests benefit from hugely reduced rates of stay and with this, are asked to ensure regular up keep of their room and facilities.

Guests whom have purchased a ‘No Fuss’ promotional rate and opted for no housekeeping will only have a regular rubbish collection included in their housekeep. Additional housekeeping items are available for purchase.

The Jensen Potts Point will continue to monitor and review the current circumstance in NSW and follow strict advice from Government Health regulations to ensure we continue to provide a seamless service with the safest of practices in mind.

Fresh linen is provided for those bookings with a duration of more than 4 nights. If at any stage guests do have additional towel or linen requirements we encourage them to ask our helpful Guest Services team who will see to it immediately. Do note, additional towels and linen may attract additional fees.

Do I get my own private bathroom?

No, this depends on availability and at the time of booking.

Each bathroom at The Jensen Potts Point is an individual room with Shower, Toilet, Two Good Co amenities, towel basket and ample room to get yourself ready for a day out. It is often that one bathroom is shared between 2-3 guests and strictly allocated.

We have regular checks, commercial sanitisation and housekeeping of all bathroom facilities to ensure these are well presented for all of our guests; at all times. We pride ourselves on very positive feedback to date, our repeat guests and in ensuring just how well we inform and manage in house practices among those using our communal facilities.

Discrete towel baskets may be used to dispose of soiled linen, and each washroom is provided with hand sanitiser for further safety and precaution. We really do, have it covered!

 

 

Does my stay include breakfast?

Order a La Bomba breakfast box from your room – delivered to your door! Order from the QR code found on the compendium. Ask our freindly Guest Service staff for more information.

Alternatively, many amazing cafes and dining options that surround us here at The Jensen Potts Point.

Should you wish to purchase and keep your own breakfast snacks, you are more than welcome to use the small fridge located within your room to do so. A major supermarket ‘Woolworths Potts Point’ is no further than a 5 min walk from our door stop.

Guest rooms each include boutique tea and coffee brewing supplies and a kettle, along with a basin in each room for your convenience. We too have a small communal kitchenette which provides a toaster and microwave 24 hours for guest use located on our lower level.

Do I have to have Housekeeping?

Not if you don’t want it!

At The Jensen Potts Point we currently have a reduced in room housekeeping schedule in light of COVID19.

This is to simply minimise the frequency in which staff are accessing multiple rooms at a time.

Housekeeping however will be provided at a minimum once weekly, with regular checks made by our Guest Services team for additional amenities or fresh linens required.

If you do not wish to be housekept, please let our friendly Guest Services team know.

Fresh linen is provided to all long stay reservations (4+ days) once per week. Additional requests may incur an additional fee.

Do you have minimum night stays?

There are no minimum or maximum stays in which you can join us here at The Jensen Potts Point.

Whether you want to stay for a night or 12, we welcome all reservations of any duration of stay.

Am I able to store my luggage?

More than welcome to storage your luggage with us at The Jensen Potts Point!

Should you arrive prior to the standard 2.00pm check-in time and your room is not yet available, we will happily arrange the storage of your luggage until you return later to check-in.

If leaving after your check-out time and not wanting to lug your bags around with you we are more than happy to store them for you whilst you explore the city before departing off home via plane, train or automobile.

All luggage storage must be collected no later than 3.30pm otherwise may run the risk of being unable to collect it that same day.

Please do note that in light of reduced Guest Services hours, for any luggage storage requests we ask these are made in advance so we can do our best to facilitate the storage of your items safely with staff/ caretakers on hand.

Is there on-site parking or parking available?

We do not have on-site parking here at The Jensen, however, there is on-street parking out the front as well as in surrounding streets that you are more than welcome to use.

There is off-site parking available via the Wilson’s Kings Cross Parking Station on Ward Avenue, being just a 7 minute walk to us here at The Jensen.  This we can offer to our in-house guests for a special discounted rate of $25.00.  Please note that this parking arrangement does note allow you to take your car in and out of the station throughout the day as the ticket is a one-time entry and exit only that is valid for a 24 hour period.  It is important that you collect and pay for your ticket at reception prior to going to your car should you wish to take advantage of this deal.

Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE.

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